Please follow this procedure to update the email address on your Euro Pacific Trader account profile. Note that the the instructions are different based on your account type, Individual vs. Corporate.
Step 1: Install MobileTrader
First, you will need the MobileTrader.
MobileTrader is both a trading platform and dedicated Two-Factor Authentication (2FA) application. When you open the MobileTrader, you will notice both a trading login and 2FA button.
Click here to download either one now on iOS or Android. After installing, you will be asked to enter your EPT username and password to create a PIN.
Step 2: Login to your Euro Pacific Trader
1. Access your Euro Pacific Trader Client Portal.
2. Go to Menu > Settings > User Settings > Communication > Email Address, and click the gear icon. Enter your new email address, confirm, and Continue.
Note: If you are prompted to confirm if you have access to the existing email address, please select YES. If the email address on file is Euro Pacific Securities, Inc’s email, please also select YES and call our Client Services team immediately so they can provide you the code that will arrive in our inbox.
4. Enter your Username and Password.
Step 3: Open your MobileTrader
After the app has been installed, enter the Challenge Code from your Client Portal screen, into your app.
Your app will generate a “Response String”. Enter the Response String into the Passcode field of your Client Portal.
Click Continue in your Client Portal and you will receive confirmation that you email address has been officially changed in Euro Pacific Trader.
Step 1: Install MobileTrader
First, you will need the MobileTrader.
MobileTrader is both a trading platform and dedicated Two-Factor Authentication (2FA) application. When you open the MobileTrader, you will notice both a trading login and 2FA button.
Click here to download either one now on iOS or Android. After installing, you will be asked to enter your EPT username and password to create a PIN.
Step 2: Login to your Euro Pacific Trader
1. Access your Euro Pacific Trader Client Portal. Then, go to Manage Account > Security > Change Email Address and click OK when you see the popup.
Note: If you are prompted to confirm if you have access to the existing email address, please select YES. If the email address on file is Euro Pacific Securities, Inc’s email, please also select YES and call our Client Services team immediately so they can provide you the code that will arrive in our inbox.
2. Enter your new email address, confirm, and Continue. Re-enter your Euro Pacific Trader username and password.
3. You will be presented with a Challenge Code, which will need to be entered into your HandyKey application.
Step 3: Open your MobileTrader
After the app has been installed, enter the Challenge Code from your Client Portal screen, into your app.
Your app will generate a “Response String”. Enter the Response String into the Passcode field of your Client Portal.
Click Continue in your Client Portal and you will receive confirmation that you email address has been officially changed in Euro Pacific Trader.