Published: March 31, 2023

Dear Customers,

Firstly, we would like to express our gratitude for your patience and understanding as we continue to wait for the receiver and correspondent bank to complete their process and for the bank liquidation to finally commence. Here are the updates about the migration & liquidation process that we have collected in the last few weeks.

Liquidation

According to the receiver’s latest update, the correspondent bank still cannot provide us with a final date as to when the bank liquidation will officially begin. Please rest assured that we are continually following up and closely monitoring the situation, and that we will keep you informed of any developments as soon as they are available.

Migration

The migration to Qenta will take place at the same time as the bank liquidation, and as such we are still waiting for confirmation on the final date for when this will officially commence. In the meantime, we are preparing exciting news and developments on the registration, onboarding, and product offerings to come, so please stay tuned!

E-statement

We would like to remind all clients to download your historical statements. Here is a short guide on how to generate statements from your eBanking.

It is important to do so as soon as possible to ensure that you have access to all the financial information that you need. If you require assistance with generating your statements, please do not hesitate to create a case in the Support Center for assistance.

Once again, we would like to thank you for your patience and understanding during this time. And as always, if there’s any question, please feel free to reach out to our Client Services team at [email protected].

Sincerely,
Euro Pacific Bank.