Troubleshooting
The Trade Server could not be reached
Troubles logging into the GTS Desktop Platform
GTS – Error: “Failed to load the login page”
GTS Web Troubleshooting for MAC
Generate a Problem Report from GTS Pro
What are the system requirements for GTS Web?
Blank page under Account tab in GTS on Google Chrome
Problems accessing Account Summary, Charts and other GTS modules
How do I unsubscribe from an exchange?
What is margin utilization and how is it calculated?
When will positions net out?
How is interest charged on my GTS account?
How can I be warned if I am about to trade in a subaccount in a different currency than the instrument I am trading?
Pre-Market and Post-Market trading
How can I generate an account statement?
How can I track historic changes in my account balance?
Where can I find my financial reports?
How do I read the Financial Statement?
Monthly Updates: New Products & Platform Enhancements
April 2019 New Products & Platform Updates
February 2019 New Products & Platform Updates
November 2018 New Products & Platform Updates
October 2018 New Products & Platform Updates
September 2018 New Products & Platform Updates
July 2018 New Products & Platform Updates
June 2018 New Products & Platform Updates
May 2018 New Products & Platform Updates
March 2018 New Products & Platform Updates
January 2018 New Products & Platform Updates
Exchange Price Feed Removals/Additions
Removal of the Price Feed from Warsaw Exchange after Feb 15th, 2018
Removal of the Price Feed from Euronext Exchange after December 31st, 2017
Removal of Dow Jones and S&P stock indices subscription after June 30th 2018